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EAI Communication Sdn Bhd

MNP Reject Code

Mobile-Number-Portability

Mobile Number Portability (MNP) Rejection Code

Below is MNP Reject Code and Descriptions.
 
SP10 – NEW NRIC IS INCORRECT :
Change ownership or update and correct the Identification details.
 
SP11 – OLD NRIC IS INCORRECT :
Change ownership or update and correct the Identification details.
 
SP12 – POLICE / ARMY ID IS INCORRECT :
Change ownership or update and correct the Identification details.
 
SP13 – PASSPORT NUMBER IS INCORRECT :
Change ownership or update and correct the Identification details.
 
SP30 – COMPANY REGISTRATION IS INCORRECT :
Change ownership or update and correct the Identification details.
 
SP31 – ACCOUNT NUMBER IS INCORRECT :
Change ownership or update and correct the Identification details.
 
SP51 – NON FULFILLMENT CONTRACT OBLIGATION :
Need to wait or cancel the existing contract. Settle all premature contractual obligations with the existing service provider for the cancellation.
 
SP52 – OVERDUE / BAD DEBT ACCOUNT :
Ensure no overdue payment / outstanding bill with the current service provider.
 
SP54 – SOME / ALL NUMBERS NOT BELONG TO DONOR :
Change and correct the exactly name of the network service provider (donor).
 
SP55 – SOME / ALL NUMBERS NOT IN SERVICE:
Ensure that the mobile number is valid, connected / active and still in validity topup date (can call and SMS) – got at least minimum RM1.00 airtime credit.
 
SP56 – PRINCIPAL NUMBERS HAS SUPPLEMENTARY LINES(S) THAT SHOULD BE PORTED :
The principal (main) line holder needs to separate the supplementary line (individual account – make the supplementary line account as a principal line account holder).
 
SP57 – SUPPLEMENTARY NUMBER HAS PRINCIPAL NUMBERS THAT SHOULD BE PORTED :
The supplementary line holder needs to separate the principal line (individual account – make the supplementary line account as a principal line account holder).
 
SP58 – SOME / ALL NUMBERS DO NOT BELONG TO PRINCIPLE OR COMPANY :
The supplementary subscriber needs to re-register / make it as the principal (main) subscriber or individual subscriber.
 
SP59 –  EXCEED CREDIT LIMIT : 
Ensure that the usage of the existing service does not exceed the credit limit set by the current network service provider / telco (donor).
 
SP61 – CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED :
Check the status with the current service provider, ensure the mobile numbers is active / connected, still in validity topup date – got at least min RM1 airtime credit.

 

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